need help
Frequently Asked Questions
Delivery charges vary according to the item being purchased and the delivery destination.
You can obtain a quote on delivery by adding the items to the cart and entering your address.
“Leaves Warehouse in X amount of days”
The Majority of our items will dispatch on the next working day. However certain items can take longer such as special orders and Back Orders.
Once your order has dispatched you will be provided with a tracking link. Tracking usually Provides an ETA (Estimated Arrival Date) for your reference.
We also provide an estimate on the product page and in checkout. This should only be used as a guide and is not a guaranteed arrival timeframe.
The delivery time varies depending on the item, the size and weight of the packages and the distance of delivery from the dispatch warehouse.
It usually takes somewhere between 1 and 10 working days for delivery to NSW, VIC, QLD, SA, ACT, Approximately 7 – 14 working days for WA, NT, TAS
A Special Order is when you place an order for an item that is not available in stock. The estimated time frame for when the item is expected to arrive or be available will vary depending on the product and manufacturer/ supplier. Generally, you can expect it to take anywhere from a few days to several weeks for special order items to arrive. See the Product Description for lead time estimates.
Pickup is available on a small selection of products from our Marrickville NSW Warehouse. Only Items listed with the red ‘click and collect’ icon are available for collection. We’ve also got pickup Locations in Melbourne and Brisbane for selected items only (see item description for details)
Should your order not arrive within the anticipated timeframe, we kindly suggest checking with the carrier first for an update on the delivery status. Simultaneously, please inform us so we can escalate the matter to the carrier for investigation. “Delivery Follow Up Form“
Unfortunately, we’re unable to cancel or provide a refund until the carrier concludes their investigation and declares the goods as lost.
Your patience during this investigative period is appreciated, as we understand waiting for resolution can be frustrating. Please allow adequate time for the carrier to locate your goods or provide an update, as this process cannot be expedited on our end.
Delays might arise due to various factors such as peak seasons (like the holiday rush), weather-related issues, natural disasters, or additional processing needed for larger items like furniture. We apologize for any inconvenience caused and appreciate your understanding.
A 10 % Restocking fee will apply to cancelled orders in which will be deducted from your refund.
If this is the case you may have been emailed seperate tracking numbers.
Please go to “Returns & Warranty” Page and submit the relevant form. Customer service will review and reach out to you with a solution.
Any delivery estimates (ETA) are normally provided by the carriers. Some items may be delayed due to the additional handling requirements required, usually for items such as heavy / Bulky goods or Fragile goods. Occasionally, delivery’s may be delayed due to a number of reasons beyond our control, this includes delays during peak times of the year (Christmas. Easter), and in some cases delays due to extreme weather conditions such as floods could delay your delivery. Please reach out to the carrier and they should be able to assist with a more accurate ETA. You can lodge a query through the carriers online track and trace system. We also advise you complete this form “Delivery Follow Up” that way we can follow things up on our end.
Current Delivery disruptions:
Yes, all items unless indicated include a 12 month warranty. This warranty covers manufacture defects/ faults. It is important to understand that Warranty does not cover general wear and tear, any damage caused with improper use including incorrect installation, damages caused to an item / parts whilst installing an item are not covered by warranty.
Stock is replenished often however Occasionally our items do sell out especially in peak times of the year. Once available again they will be re listed online.
Some items will be made available for Pre-Order. Please see the item page for a Pre-order purchase option if available.
A copy of your Tax invoice will be emailed to you once you have placed your order.
You can also download a copy of your Invoice from the order history page.
Can't find what you're
looking for?
Chat With Us
If you have any questions, click on the chat bubble at bottom right of your screen and connect with our team.
Email Us
We aim to respond to all emails within 2 working days. Send us a mail at
sales@bambooplanet.com.au
Call Us
Now you can call us at :
+ (61) 493-826-906
Monday - Sunday: 09:00am - 09:00pm